Terms &Conditions

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Variations in colour and size

Due to the nature of timber there will be variations in colour and surface character. No guarantee is given that the furniture supplied will be an exact replica in colour and surface character as those displayed in the photos.


A natural feature of timber is it's varying colour, grain and underlying texture.


As all pieces are handcrafted there can be a slight variation in depth as stated in the items description +/- 15-20mm.


Where multiple pieces are ordered every effort will be made to ensure that all sizing matches.

Proction Lead Times

Upon confirmation of your order and the deposit being received, Hedgehog & Acorn will have a lead time of 10 to 12 weeks for creating your pieces.


We wll provide you with an estimated date upon placement and acceptance of your order.

Placing Your Order

Once you have decided which unique Hedgehog & Acorn piece/s you would like to own, contact us via email with a description. We will get in touch with  you with pricing and order form.

(On-line shop will be up and running soon)

When you receive an acknowledgement email from us, Please read through and make sure all your details and order are correct. 

Payment

On receipt of your order and details, a deposit of 40% of total purchase price is due. We must receive this payment within 48hrs. The remaining balance is due upon personal collection or 2 weeks before domestic delivery.

Confirmation

Once your initial payment has been cleared and all correct details have been supplied and agreed upon, we can begin creating your piece - which is what we love doing the most. Please be aware that you and Hedgehog & Acorn are now in contract. If you wish to alter this in any way it must be done in writing and may incur an alteration surcharge.

It is important to understand that once your piece has been started we may be unable to alter it. (We will do our best to accommodate your ideas).

Warranty

All Hedgehog & bAcorn pices are backed by a 12 month structural warranty.

(this covers the piece/s when it is used for it's specific purpose)

The warranty does not cover-

*Change of mind

*Normal wear and tear

*Splits, cracks and damage arising from abnormal use, or abuse and:

*Products which have not been maintained (leather or timber care), or have been modified

*Damage to packaging only

*Insignificant minor variations in dimensions, colour and grain

*Other defects caused by extremes of temperature, humidity, dampness or light